SHIPPING & RETURNS

We use Parcel for our shipments abroad and PostNL for within the Netherlands. If you order before 16:00, the parcel will be shipped the same day and often delivered the second day. Please note that no orders are shipped on Mondays, so orders placed on Mondays will be

shipped the next Tuesday. 

For parcels abroad

The delivery costs below are always updated in the shopping cart. The costs shown in the shopping cart are the most current.

Shipping costs Netherlands 
- We ask a contribution 4,95.
- Pick up in the shop is of course free of charge.

Shipping costs Belgium

- Fixed shipping charge 7,95
- Pick up in the shop is of course free of charge.

Fresh produce costs Deutschland
- Feste versandkosten 8,95

Fixed shipping costs for
- Package France - € 10,95 (France)

- Costi fissi di spedizione Italia - € 10,95 (Italy)
- Costos fijos Spain - € 14,95 (Spain)

We ship to many countries all over the world. Please contact us if the country of your choice is not listed. bestellingneefrob@gmail.com

Send chocolate

We do not ship our chocolates because we cannot guarantee that they will not be damaged and that the temperature is not too high during shipping. If you have any special wishes about business gifts etc. please contact us.

Returns

For hygienic and food safety reasons, you can only return non-food products. If a product has unexpectedly arrived damaged - or not with the desired quality, it is best to contact our customer service at bestellenneefrob@gmail.com.

You can download a model revocation form and fill it out if you wish to make use of it:

These can be found at our terms and conditions Click here

Disappointed

If we've disappointed you, we'd love to hear about it. You can always contact us at bestellingneefrob@gmail.com

or 015-7370370. We will always try to remedy the situation that has arisen.