Privacy policy

Neef Rob B.V. external privacy policy

Last update: 25-05-18


1.1 This external privacy policy (hereinafter: "Policy") is used by Neef Rob B.V., a private company with limited liability under Dutch law, registered with the Chamber of Commerce under registration number 68607202, having its registered office in Sassenheim and its office at (2611 JG) Choorstraat 34, Delft (hereinafter: "Neef Rob" or "We"). Cousin Rob can be reached by e-mailing 


1.2 This Policy applies to all processing of data that identifies you as well as data that can be used to identify you (hereinafter: "Personal Data") by cousin Rob, such as but not limited to use of the website (hereinafter: "Website"), the Webshop located thereon (hereinafter: "Webshop") and the account you register within the Webshop (hereinafter: "Account"). 


1.3 The Website and Webshop are offered by Neef Rob to you as a private individual and / or entrepreneur (hereinafter: "Customer") to use for the purchase of chocolate or related items via the Internet.


1.4 Neef Rob is the data controller within the meaning of the General Data Protection Regulation ("GTC") with respect to the Personal Data as processed through the Website and Webshop. The Client is the data subject within the meaning of the GTC. Cousin Rob uses for the data processing the unambiguous consent of the data subject (which can be withdrawn) or the necessity of the processing for the performance of a contract concluded or to be concluded with you. For questions and comments about your privacy please contact Neef Rob. This Policy is only intended to inform you about the processing of your Personal Data by Neef Rob.


1.5 Neef Rob is entitled to change this Policy at any time. If this Policy has been amended, the amended version will be communicated to you by publication on the website of Neef-Rob. 


Processing of Personal Data
2.1 Cousin Rob is responsible for processing and determines the purpose and means of processing personal data. The Website and the Webshop only process personal data on behalf of Cousin Rob.   


2.2 Personal data is entered by yourself in the Webshop and by using the Website collected by Neef Rob when purchasing products and services of Neef Rob. Through the Webshop the following Personal Data will be processed:

On request:

First name and surname
address details
phone number
email address
date of birth

2.3 Cousin Rob keeps your Personal Data as long as necessary to achieve the purpose of processing and to facilitate the use of the Webshop and the Website. 


Purpose of collection of Personal Data
3.1 Cousin Rob determines the purpose of the processing of Personal Data. Below is a summary of the various purposes for processing Personal Data:


To identify you as a natural person;
To facilitate the optimal use of the Webshop and the website; 
To make it possible to deliver products and services;
Communicating with you (both by telephone and in writing)
Billing for a purchase;
Enabling a remote purchase;
Enable management information;

Electronic contact details
4.1 If you have submitted electronic contact information to Cousin Rob, this Personal Information may be used to enable proper use of the Webshop and the Website. By using the Webshop, you indicate that you agree to receive e-mails from Cousin Rob about the Webshop and its operation.


Recipients of Personal Data
5.1 The data, including Personal Data, in the Webshop and the Website are in principle only visible to Cousin Rob. Neef Rob only provides Personal Data to third parties if this is necessary for the performance of an agreement, for example to send an order, or to comply with a legal obligation.


5.2 The Personal Data for the use of the Webshop can be stored on server space of third parties such as MyParcel, Mailchimp or Jouwweb. Cousin Rob shall ensure that Personal Data is in principle processed and stored within the European Economic Area (hereinafter: "EEA"). If Personal Data is passed on from the EEA, Cousin Rob will take measures so that the passing on of Personal Data will take place under appropriate safeguards so that Personal Data is protected against unlawful processing or loss.


6.1 Cousin Rob attaches great importance to the security of Personal Data. For this reason, cousin Rob shall take into account the state of the art, the implementation costs, as well as the nature, scope, context and processing purposes and the risks to the rights and freedoms of a natural person, which vary in probability and seriousness, appropriate technical and organizational measures to guarantee a level of security appropriate to the risk.


Your rights 
7.1 The GTC offers you, as a data subject, certain rights with respect to your Personal Data. On the basis of the GTC, you have the following rights: 


Objection: Depending on the situation, you have the right to object to the processing of your Personal Data and the circumstances under which this takes place. 

Access: You have the right to be informed, at reasonable intervals, (i) whether or not your Personal Data is being processed, (ii) for what purposes the processing is being carried out, (iii) what categories of Personal Data are involved, and (iv) who the recipients or categories of recipients of Personal Data are.   

Amendment, deletion, blocking, deletion, rectification, transfer: Under circumstances, you have the right to have Personal Data corrected, supplemented, deleted or blocked, rectified or transferred if Personal Data is factually inaccurate, incomplete or irrelevant for the purpose or purposes of the processing or is processed in some way in breach of a legal requirement. 

Notification: You have the right to receive notification from the parties who have received your Personal Data if your Personal Data has been corrected, supplemented, removed or blocked as a result of your request. The foregoing applies unless such action is impossible or requires an unreasonable effort on the part of a data controller. 

7.2 You can exercise the above rights in a transparent manner. You can do this by sending a message to Cousin Rob will respond to the request as soon as possible, but within four weeks. If you request Neef Rob to remove or block your Personal Data, you may not be able to use the Webshop (properly) anymore. 


Duration and termination
8.1 This Policy shall apply until terminated by Cousin Rob. If you no longer wish to be bound by the provisions of this Policy, you must discontinue your use of the Webshop and the Website. 


Applicable law and disputes
9.1 Dutch law is exclusively applicable to this Policy and any agreement between you and Cousin Rob.


Cookie Policy & Questions
10.1 Cousin Rob places (in cooperation with third parties) functional, analytical and tracking cookies (or similar techniques, also from third parties) to show you relevant advertisements, also outside the .com domain. All this in order to offer you, our customer, an optimal experience and service. Our partners in the field of advertising, analytics and social media have access to your use of our site, on which you agree by clicking 'Agree' in our cookie pop-up menu.

Mailchimp is one of the parties we work with. Mailchimp uses cookies to display relevant vacancies & advertisements to you as a visitor and to be able to provide its service to you. For more information about this, please visit


If you have any questions about your privacy, please contact Cousin Rob at